SHIPPING
We offer worldwide shipping. See services below for further shipping details.
We have outlined estimated delivery time frames for customers shipping to Australia and Internationally.
AUSTRALIA
| SERVICES | DELIVERY | COST |
|
AUSTRALIA POST Metro |
2 - 8 Business days |
Flat Rate Shipping $10 Free Shipping over $50 |
|
AUSTRALIA POST Regional |
4 - 9 Business days |
Flat Rate Shipping $10 Free Shipping over $50 |
*WA Government has declared an emergency 'Force Majeure' event, due to this there is a current temporary levy on the entire state and there is now a $35 Flat Rate Shipping fee until further notice.
INTERNATIONAL
| SERVICES | DELIVERY | COST |
|
NZ |
5 - 10 business days |
Flat Rate Shipping $40 Free Shipping over $500 |
| USA / CANADA | 10 - 20 business days |
Flat Rate Shipping $40 Free Shipping over $500 |
| UK / EU | 10 - 20 business days |
Flat Rate Shipping $40 Free Shipping over $500 |
The above delivery time frames are an estimation provided by our shipping carriers, although delays during transit may occur from time to time in which is out of the control of Hope & May.
FREE SHIPPING
We offer Free Shipping on all orders over $50 AUD within Australia. Unfortunately this does not apply to International customers at this stage. *WA Government has declared an emergency 'Force Majeure' event, due to this there is a current temporary levy on the entire state and there is now a $35 Flat Rate Shipping fee until further notice.
PRE ORDER
When placing a pre-order at Hope & May you are committing to the order. We require full payment at time of purchase. Pre order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charge will be incurred in these circumstances. If change of mind occurs, payment is non-refundable.
INTERNATIONAL SHIPPING
All international orders are shipped with Australia Post International. At this stage we do not offer international shipping on furniture. Please note you need to check your local tax rates, particularly the UK and EU as these can be high and are payable prior to delivery.
PROCESSING TIME
Allow 1 - 3 days for our team to pick and pack you order. Shipping time frames are in addition to our processing times. If your order exceeds our suggested time frame, our team will be in touch. In sale or promotional periods, please allow up to 3 - 4 days for our team to pick and pack your order.
SPLIT ORDERS
Our online orders are processed in multiple warehouses in Australia, therefore occasionally orders can be split from multiple locations and delivered separately under different tracking numbers. For all split orders, you will receive an email notification with the new order confirmation and details. There will not be any additional shipping charges applied to split orders. Please note that once your order is on its way, we are unable to change the shipping address.