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returns

We appreciate that you want to shop with the confidence of knowing that if you're not completely satisfied with your purchase, you can simply return it to us and we will provide you with an exchange within the following guidelines.

  • For incorrect choice of purchase or change of mind there will be no refund.
  • We will provide a refund within 7 days of purchase ONLY if the item is faulty.
  • If you wish to exchange an item, you must return within 7 days of purchase along with your receipt.
  • All item/s are to be in new, unwashed and unsed condition with all tags attached.
  • Hope & May will not be responsible for any items returned that are not returned in new condition.
  • Hope & May will not accept your exchange if we consider the item/s used.
  • There will be NO returns on sale or discounted items. All purchases on sale items are final.
  • There will be NO exchange or refund on swimwear, lingerie, earrings and footwear. These guidelines are set for hygienic reasons only. 

 

How to return an item:

1. Please request a return/exchange by emailing sales@hopeandmay.com within 7 days of recieving your order.
2. Please include your full name, reason for return, order number and which item/s you would like to exchange.
3. Once your refund/exchange has been approved you will recieve an email with a form to be fillied out and returned with your item.
4. Once we have recieved your item we will notify you and process your exchange/refund within 7 business days.

 

Return Address:

HOPE & MAY
1 / 1 Centennial Circuit
Byron Bay
NSW 2481 
Australia



Phone: +61 (0)2 6680 9862 
Email: sales@hopeandmay.com

 

Please note: Hope & May will not be responsible for shipping and handling costs to return the item. If the item does not reach us safely, Hope & May will not be held responsible.

 

 

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