We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will accept returns within 14 days for a full refund, exchange or credit note on all full priced items under the following guidelines:
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached
- Item/s must be returned in their original packaging
Exclusions apply for the below items to be returned;
- All sale or discounted item/s are final and not eligible for a return
- Gift Cards are not eligible for a return
If merchandise is returned despite this policy, items will be sent back to you at an additional charge. We will not be held responsible for shipping and handling costs for the return item (including packaging). If the item does not reach us safely, Hope & May will not be held responsible. Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. All returns must be within a 14 day time frame from delivery date.
Hope & May reserves the right to deny unauthorised returns that do not meet or follow our return policy and guidelines.