faqs

We have listed some of our Frequently Asked Questions (FAQ's) below. If your questions isn't here and your require more assistance. Please contact our customer service team on +61 (0)2 6680 9862 or email sales@hopeandmay.com and we will get back to you as soon as possible.

 

How long will it take to receive my order?

Once your order has been processed it will be dispatched within 1-2 business days. Depending on if the order is being shipped within Australia or Internationally these time frames can change. Please read more on shipping times here.

 

Can I change my order after it's processed?
Unfortunately, you can not change your order after you've processed it. Although after you have received the order you can exchange an item if you are not 100% happy. You can read our returns & exchanges policy on the terms & conditions page.

 

How can I track my order?

You can track your order online using the tracking number we provide you. This number will be sent with the email notification you recieve when your order has been shipped.

 

Will there be delays? 

If you are an International customer we always allow 10-15 business days for the parcel to reach you. This is incase your parcel is held up in customs.

 

What methods of payments do we accept?
We accept Visa and Mastercard. We also accept PAYPAL payments. Please note you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account. If you would like to pay with credit card over the phone please call +61 (0)2 6680 9862.

 

What currency is used online?

All prices are in Australian Dollars (AUD)

 

Do you offer returns or exchanges?
Yes we do offer returns and excanges. You can read our returns policy here.

 

Can I use my gift voucher online?

If you are given a gift voucher or are issued a credit note and would like to use it online. Please contact our customer service team on +61 (0)2 6680 9862 or at sales@hopeandmay.com. If the voucher or credit note was issued in store you will not be able to use to online until you are authorised with a code.

 

When is live chat available?

Our online chat is available Monday - Friday 9am - 5pm AEST.
If your matter is urgent please call us on +61 (0)2 6680 9862.

 

How do I use a promo code or gift voucher?
To use a Promo Code or Gift Voucher you need to:
1. Finish your shopping cart and checkout
2. Sign in as a Guest or Customer
3. Then enter your Promo Code or Voucher Number and apply

 

 

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