RETURNS

If you change your mind for any reason within 14 days of delivery, we offer exchange or online credit only subject to the following conditions: 

• The item must be returned in original condition: unworn, unwashed and unused, with original tags attached.
• The item must be returned in their original packaging

 Exclusions apply to the below.

• Swimwear
• Sale items are final sale

If your return does not comply with these conditions we cannot accept your items and they may be rejected and returned to you at an additional charge.

 

RETURN SHIPPING & HANDLING

Return shipping and handling costs are at the cost of the customer. We will not be held responsible for shipping and handling costs for the return item including packaging.

The parcels remain the responsibility of the customer until received by Hope & May. Shipping charges are non-refundable.

 

SALE ITEMS

Returns on sale items are not eligible for a return. All sale items including styles marked down during a flash sale / archive sale or promotion are Final Sale and not eligible for any return, credit note or size change.

If final sale items are returned despite this policy, items will be sent back to you at an additional charge. 

 

GIFT CARDS

Gift Cards are not eligible for a return

 

PROCESSING TIME FOR RETURNS

Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.

 

Hope & May reserves the right to deny unauthorised returns that do not meet or follow our return policy and guidelines.

Ensure your return meets the conditions of our Returns Policy before processing your return below.

• Submit your order number and email / contact number to our Return Portal here
• Please allow up to 24hrs for us to approve your return
• Once your return has been approved, please post your return parcel with the label provided from our portal. Do not post your return until your return has been approved
• You will receive an email when our team has received your return and again when your return has been processed with an exchange or online credit

If you purchased using Afterpay or Klarna, you are eligible for an online credit or exchange only. 

If you are receiving an online credit, you will continue to make payments until the original item is paid for and you will be issued with a new credit for the full amount.