If you change your mind for any reason within 14 days of delivery, we offer exchange or online credit only subject to the following conditions:
- The item must be returned in original condition: unworn, unwashed and unused, with original tags attached.
- The item must be returned in their original packaging
Exclusions apply to the below.
- Sale items are final sale
If your return does not comply with these conditions we cannot accept your items and they may be rejected and returned to you at an additional charge.
Gift Cards are not eligible for a return.
By placing a pre-order at Hope & May you are committing to the full purchase. We require the full payment at time of initial quote to secure the items for a delivery date outlined. Delivery cost is calculated separately and will be charged prior to delivery. Lead times quoted are estimates only. If change of mind occurs, payment is non refundable.
AFTERPAY AND KLARNA
If you purchased using Afterpay or Klarna, you are eligible for an online credit or exchange only.
If you are receiving an online credit, you will continue to make payments until the original item is paid for and you will be issued with a new credit for the full amount.
Returns on sale items are not eligible for a return. All sale items including styles marked down during a flash sale / archive sale or promotion are Final Sale and not eligible for any return, credit note or size change.
If final sale items are returned despite this policy, items will be sent back to you at an additional charge.
Ensure your return meets the conditions of our Returns Policy before processing your return below.
- Submit your order number and email / contact number to our Return Portal here
- Please allow up to 24hrs for us to approve your return
- Once your return has been approved, please post your return parcel with the label provided from our portal. Do not post your return until your return has been approved
- You will receive an email when our team has received your return and again when your return has been processed with an exchange or online credit
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.
Hope & May reserves the right to deny unauthorised returns that do not meet or follow our return policy and guidelines.