FAQ

All prices indicated online are in Australian Dollar (AUD$). If you would like to change your currency for your country, we have currency options in the navigation bar.

You can sign up to our newsletter on the bottom toolbar. By signing up, you will be the the first to know about new arrivals, exclusive offers, VIP events and more!

If you change your mind for any reason within 14 days of delivery, we only offer exchange or online credit only subject to the following conditions: 

• The item must be returned in original condition: unworn, unwashed and unused, with original tags attached.
• Sale items are final sale and cannot be returned.

Visit our Returns page for further information.

We are currently accepting the below methods as payment:

• Visa 
• Mastercard
• Amex
• Apple Pay
• Google Pay
• Afterpay
• Klarna (Aus Customers only)
• Hope & May Gift Card

We offer a welcome 10% off code on first purchases when signing up to our newsletter. You will receive this code via email once you have signed up. To redeem the discount, apply the code at checkout. Valid on full price Hope & May product only. 

To use a Hope & May gift card you can follow the below steps.

• Once items are in your cart you can proceed to checkout
• Enter the gift card number and apply
• This will be automatically deducted in the total balance

To use a discount / promotion code you can follow the below steps.

• Once items are in your cart you can proceed to checkout
• Enter the discount / promo code and apply
• This will be automatically deducted in the total balance

 Please note, only one discount code can be redeemed per order.

If you place an order online you will receive an order confirmation email to the nominated email address attached to your order. If you have not received any confirmation emails, please contact our online team at orders@hopeandmay.com so they can assist you further.

Once an order has been placed, our warehouse starts processing immediately, therefore we cannot guarantee that your requested changes can be made to your order prior to shipment.

If you have an urgent change to your order, contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Hope & May can not be held liable for any incorrect details entered by the customer.

All orders are shipped from Australia. If you're an international customer, you may be required to pay duties and taxes on your order depending on the destination country, this is determined and applied by your local customs.

For further information, we recommend contacting your local customs office. Any additional duties, foreign taxes or other fees must be paid by the customer. Hope & May will not offer refunds for any refused shipments due to additional customs & taxes charges. 

Once your order has been dispatched, you will receive an order confirmation email with tracking information and courier details so you can keep up to date with your order.

To track your order, please visit the relative shipping courier outlined below with your tracking number provided via your order confirmation email.

Australia Wide Shipping

Australia Post

International Shipping to NZ, USA, Canada, UK, Europe & Rest of World

DHL Express

Yes, we ship globally offering free express shipping using DHL Express on all orders of $500 USD. 

View our Shipping page for further information.

We aim to dispatch all orders within 24 hours between Monday - Friday AEST (Australian Eastern Standard Time). We dispatch all orders received before 12pm on the same business day, excluding weekends and public holidays.

During peak sale or public holiday periods, same day dispatch may not be applicable due to a high volume of orders.

For further shipping information and time frames based on your location, please visit our Shipping page.

If you change your mind for any reason within 14 days of delivery, we offer exchange or online credit only subject to conditions. View our Returns page to view policy.

You can process your return on our Returns Portal. Please allow up to 24hrs for our team to approve your return.

Return shipping and handling costs are at the cost of the customer. We will not be held responsible for shipping and handling costs for the return item including packaging.

The parcels remain the responsibility of the customer until received by Hope & May. Shipping charges are non-refundable.

Returns on sale items are not eligible for a return. All sale items including styles marked down during a flash sale / archive sale or promotion are Final Sale and not eligible for any return, online credit or size change.

If final sale items are returned despite this policy, items will be sent back to you at an additional charge.